WARRANTY, GUARANTEE & BENEFIT POLICIES
FilterQueen Authorized Dealer and Warranty, Guarantee & Benefit Statement
It is important to understand that “Health-Mor Inc”, or “Health-Mor”, is the manufacturer of the FilterQueen® (Filter Queen) brand of products. Therefore, all manufacturer warranties, guarantees and benefits outlined in this policy for FilterQueen branded products will be fulfilled directly by Health-Mor or an Authorized Distributor.
Health-Mor is firmly committed to providing our customers with world class, reliable products through highly trained and contracted Authorized Distributors. Our policy is to honor all FilterQueen® product warranties, guarantees and benefits outlined in this policy and to perform warranty services only on products purchased from an Authorized Distributor and only accompanied by a receipt of proof of purchase. If you purchase a FilterQueen® product from an unauthorized entity it carries no manufacturer warranty. If the original factory serial number has been removed, defaced or altered, your FilterQueen® warranty will be void. Click Here for Health-Mor's unauthorized entities list and warnings.
If you return an item to Health-Mor for replacement, and that item is verified as either counterfeit or not a product manufactured by Health-Mor, you will be notified via e-mail or phone with instructions for retrieving your item. You will have a maximum of 3 business days to request that the item be shipped back to you at your cost. This cost will be a shipping and handling fee of $50. Shipments are sent via FedEx only.
Unfortunately, there are some websites and dealers who claim to be an Authorized FilterQueen® Distributor, but are not. FilterQueen®products sold on these websites or from these unauthorized entities do NOT carry any warranties, guarantees, or benefits outlined in the FilterQueen® Warranty, Guarantee & Benefit Policy. When you purchase products from an unauthorized entity you are taking a risk, because these products may be counterfeit, used, defective or may not be designed for use in your country. Please protect yourself and your FilterQueen® product by ensuring that you only purchase FilterQueen products from an Authorized FilterQueen® Distributor.
Certain products, including the FilterQueen® Defender® are certified as a Class II Medical Device by the U.S. Food and Drug Administration (USFDA), and as such carry strict requirements regarding the sale and service of these products. USFDA rules forbid the servicing of the Class II products by any entity other than Health-Mor, or specific Authorized Distributors designated and trained by Health-Mor.
Here is a list of Authorized Online Distributors:
For a list of Authorized Offline Distributors:
Call 800-662-2471 to find your nearest dealer in your area.
The following online companies are NOT authorized to sell FilterQueen® products. (this list is not inclusive):
- Saras Vac Shack
- DIVYS ARK
- EDGEWATER PARTS
- ACI Worldwide
- Filters Now
- All Parts Etc
- Vac Parts Warehouse
- Industrial Filter Sales
- Vacuum & Sewing Center
- Adventurer’s Bag
If you purchased a counterfeit product with a credit card, you may wish to contact your credit card company and dispute the charge. Health-Mor can provide you with an email or letter identifying your product as a counterfeit to assist you in this. For more details, please call 800-662-2471.
For warranty service, please call 800-662-2471, and we will guide you through the warranty service process.
Lifetime Factory-Direct Technical Support Benefit
When you purchase a FilterQueen® product from an Authorized Distributor, you receive a lifetime Factory-Direct Technical Support Benefit. This Benefit includes support from a Health-Mor factory trained expert in helping you with any questions regarding your FilterQueen® products. Purchasing from an Authorized Distributor gives you this access to our experts at no charge.
Post-Sale Factory-Direct Customer Service Benefit
When you purchase a FilterQueen® product from an Authorized Distributor, you receive the added Benefit of a Health-Mor factory trained customer service expert to assist you with any questions you may have regarding your FilterQueen® products.
Defect-Free Replacement Benefit
The FilterQueen® Majestic® and FilterQueen® Defender® hold specific manufacturer warranties and are covered as such. The Defect-Free Replacement Benefit speaks to and covers all parts, filters and accessories outside the FilterQueen® Majestic® and FilterQueen®Defender® manufacturer warranties. When you purchase a FilterQueen® product from an Authorized Distributor, you receive the Defect-Free Replacement Benefit. If a FilterQueen® product is found to have a manufacturer defect, you will receive a replacement at no cost to you. For more details, please call 800-662-2471.